Policies

Anti-Money Laundering Policy (AML)

Money laundering is the criminal process of converting illegally obtained funds (through terrorism, corruption, drug dealing, etc.) into legal investments, hiding their true source. The government of every country fights against money laundering and terrorist financial operations to prevent the entry of criminal funds into the economy. Financial institutions, including digital currency services, are vulnerable, and Cactipay actively participates in preventing such criminal activities worldwide.

For these goals, we undertake the following actions:
1. Conduct client identity verification and monitor all customer transactions.
2. Track suspicious user operations and those under irregular circumstances.
3. If illegal activity or money laundering is suspected, the company can request additional verification or cancel transactions at any step.
4. According to international law, Cactipay is not obligated to notify customers of suspicion in their criminal actions.
5. These actions align with AML FATF references.

To prevent suspicious operations and verify client identity, our team has the right to update its electronic system regularly and arrange staff training to improve methods of combating money laundering.

Multiple Accounts Policy

It is prohibited to have more than one account on our website.

If it is detected that a customer has more than one account, all of the accounts will be temporarily disabled. The customer will be requested to choose which one of his accounts will be active, while the others will stay blocked permanently.

If it is detected that a customer creates multiple accounts in order to overcome the limits set by Cactipay for a certain payment method, Cactipay reserves the right to request additional verification from the customer. In case the customer is unable to provide the requested information, Cactipay will refund the payment to the original sender, while keeping the incoming and outgoing transaction fees if those apply.

Having more than one account on our website is prohibited.

If a customer is found with more than one account, all accounts will be temporarily disabled. The customer will be asked to choose which account remains active, while others will stay permanently blocked.

If a customer creates multiple accounts to overcome Cactipay limits for a payment method, Cactipay reserves the right to request additional verification. If the customer cannot provide the requested information, Cactipay will refund the payment to the original sender, keeping incoming and outgoing transaction fees if applicable.

List of Required and Supported Documents

Some documents might be required during the verification process at Cactipay.com:

Identity Verification:
- Government-issued International Passport
- Government-issued Identity Card
- Government-issued Driving License
- Selfie with an Identity Document

Address Verification:
- Utility bill or Bank Statement, not older than 6 months
- Paper or electronic versions are allowed
- No modifications allowed to the documents

Additional Verification Documents:
- Photo of Credit Card (specific cases, only when making a payment with Debit/Credit Cards)
- Selfie with Credit Card (specific cases, only when making a payment with Debit/Credit Cards)
- Photo with printed or handwritten declaration (specific cases, for high amounts)

Note: All required documents should be provided in good quality, with readable text, and without modifications or edits; otherwise, they may be rejected, and new copies without modification or in better quality will be requested.